Where do my products ship from?
Where do my products ship from?
Orders sent anywhere in Canada ship from Vaughn, Ontario.
For healthcare practitioners
- Orders over $250 ship via UPS for free.
- Orders under $250 ship via UPS for $8.50.
- RUSH shipping is available upon request.
- International orders are shipped from our US fulfillment center.
For patients ordering directly from Restorative Formulations with their practitioner’s permission
- Orders over $75 ship via USPS for free.
- Orders under $75 ship via USPS for $8.50.
- RUSH shipping is available upon request.
- International orders are shipped from our US fulfillment center.
For patients
- Orders over $75 ship via USPS for free.
- Orders under $75 ship via USPS for $8.50.
- RUSH shipping is available upon request.
- International orders are shipped from our US fulfillment center.
Shipping International
We ship worldwide with few restrictions. Customers are responsible for brokerage fees, local taxes or duties.
- Orders for 1-6 Bottles will ship via USPS for $65 USD.
- Orders for 7+ Bottles will ship via USPS for $50 USD.
- Orders over $850 USD will ship via UPS for free.
For healthcare practitioners
- Orders over $325 CAD ship via UPS for free.
- Orders under $325 CAD ship via UPS for $9 CAD.
- RUSH shipping is available upon request.
- International orders are shipped from our US fulfillment center.
For patients ordering directly from Restorative Formulations with their practitioner’s permission.
- Orders over $98 CAD ship via UPS for free.
- Orders under $98 CAD ship via UPS for $9 CAD.
- RUSH shipping is available upon request.
For patients
- Orders over $98 CAD ship via UPS for free.
- Orders under $98 CAD ship via UPS for $9 CAD.
- RUSH shipping is available upon request.
Returns policy
- All returns require prior authorization. Please call 800-420-5801 Monday-Friday 10:00am-5:00pm EST to obtain a return number.
- Any claims for shortage or damage must be made within 10 days of receipt of goods.
- We accept unopened, unmarked products in resalable condition for most products.
- Product must have at least 1 year remaining before expiration.
- All other claims must be made within 30 days of original ship date.
- Returns that are made due to no fault on the part of Restorative Formulations are subject to a 20% restocking fee.
- Customers are responsible for return shipping.
- Refunds: Once we receive your item most returns are fully refunded in 3-5 business days.