Orders and Shipping

Where do my products ship from?

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Where do my products ship from?

Orders sent anywhere in Canada ship from Vaughn, Ontario.

For healthcare practitioners

  • Orders over $250 ship via UPS for free.
  • Orders under $250 ship via UPS for $8.50.
  • RUSH shipping is available upon request.
  • International orders are shipped from our US fulfillment center.

For patients ordering directly from Restorative Formulations with their practitioner’s permission

  • Orders over $75 ship via USPS for free.
  • Orders under $75 ship via USPS for $8.50.
  • RUSH shipping is available upon request.
  • International orders are shipped from our US fulfillment center.

For patients

  • Orders over $75 ship via USPS for free.
  • Orders under $75 ship via USPS for $8.50.
  • RUSH shipping is available upon request.
  • International orders are shipped from our US fulfillment center.

Shipping International

We ship worldwide with few restrictions. Customers are responsible for brokerage fees, local taxes or duties.

  • Orders for 1-6 Bottles will ship via USPS for $65 USD.
  • Orders for 7+ Bottles will ship via USPS for $50 USD.
  • Orders over $850 USD will ship via UPS for free.

For healthcare practitioners

  • Orders over $325 CAD ship via UPS for free.
  • Orders under $325 CAD ship via UPS for $9 CAD.
  • RUSH shipping is available upon request.
  • International orders are shipped from our US fulfillment center.

For patients ordering directly from Restorative Formulations with their practitioner’s permission.

  • Orders over $98 CAD ship via UPS for free.
  • Orders under $98 CAD ship via UPS for $9 CAD.
  • RUSH shipping is available upon request.

For patients

  • Orders over $98 CAD ship via UPS for free.
  • Orders under $98 CAD ship via UPS for $9 CAD.
  • RUSH shipping is available upon request.

Returns policy

  • All returns require prior authorization. Please call 800-420-5801 Monday-Friday 10:00am-5:00pm EST to obtain a return number.
  • Any claims for shortage or damage must be made within 10 days of receipt of goods.
  • We accept unopened, unmarked products in resalable condition for most products.
  • Product must have at least 1 year remaining before expiration.
  • All other claims must be made within 30 days of original ship date.
  • Returns that are made due to no fault on the part of Restorative Formulations are subject to a 20% restocking fee.
  • Customers are responsible for return shipping.
  • Refunds: Once we receive your item most returns are fully refunded in 3-5 business days.